Testimonial Medichecks – Hyve Managed Hosting

Testimonial Medichecks – Hyve Managed Hosting


Hi, my name’s Alistair Hall, I’m the Chief Operating Officer and founder here at Medichecks. Medichecks provide health screening and blood testing to individuals
and corporate clients. Medichecks started approximately
about 17 years ago. Back in the day, the
business was nowhere near as big as what it is today so the cost of the business, of
having the website down for half a day or whatever, it was probably neither here nor there. But if the same situation
was to occur now, it would cost us an awful lot of money. It took me a while to get onto a cloud because I was a bit
unsure, could you touch it? It’s not a physical
server, where is the cloud? But then I started to see the
benefits of the technology that was being made available
so we migrated to cloud. And I think, as the business
then grew, we required, as I say before, more
of a managed service. And that hosting provider
couldn’t provide it or was unwilling to provide it. I had a look around the
internet, I found you guys and basically bent over
backwards to help us. But not just to say, yeah
here’s your hosting solution, was to advise us on what
was the best arrangement and platform to suit the
needs of the business, not just now but also to
scale it for the future, which is very, very important. We didn’t just want hosting,
we wanted managed hosting. So we want somebody to look
after all the software updates, look after all the patches, the security, monitor uptime, downtime
and basically provide us with that extra resource that
as a rapidly growing business, we didn’t have all of
that resource in-house. And we’ve got no reason to bring that resource in-house
either so, you know, why not buy in the service from Hyve? And we wanted also some
of that hands-on advice and interaction with us as a business. Hyve have been extremely
helpful in helping us point out issues and resolving them but I think they’ve been very
transparent and proactive. Which is very important for a business ’cause there’s nothing
worse than being left in the dark if there’s an issue. And when things get mission
critical, your server goes down, whether it’s the hosting
company’s fault or not, or whether it’s your code, or whether for whatever reason, if
somebody’s there to help you then that means an awful lot. And for us, if our website
is down for minutes, you know, we’re losing a lot of money. So I think, all in all, the service that we’ve got thus far from
Hyve has been excellent. Being a medical company, I think that the information,
the data that we hold is very important, it must be very secure. We have peace of mind knowing
that the infrastructure and some of the technology that
Hyve are using ensures that our servers are protected within the best of the current technology available. So because of the support
that Hyve provide, and the troubleshooting, and the guidance and the communication
with our development team, uptime is absolutely fantastic. Having Hyve provide for us
in a fully managed service, it’s enabled us to
release resource in-house to really concentrate on what
the development team are meant to be doing, which is
bringing in new business and providing an excellent service and experience for our customers. So the initial migration
from our previous provider to Hyve, as soon as we
got all the data over then the Hyve guys pretty much took over. Reorganised it, got all backup sorted, gave some really fantastic
support to our dev team who were actually having to implement some of the migration at that point. And I think, soon as we got the data away from our provider over to
Hyve, it was fairly simple. Few DNS changes and
that was pretty much it. It was so simple, you’ve got
the experience at Hyve as well. They know their own systems,
they know their own gear, their hardware, their setup and they deal with organisations both
ends of the spectrum. Whether it’s small, whether it’s massive, something like the NHS or whatever. So the quality of the service provided, in terms of connection
speed, uptime, reliability, the service and management
has been provided but also the people that
we deal with at Hyve. They’re nice people, they
genuinely want to help you, they’ve always gone that extra mile. I think it’s a great
personal, professional service that’s being provided and I’ve
no problem recommending it. They’ve got that breadth
of experience and knowledge to really tailor-make a bespoke solution to fit the needs of the business.

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