Drive Vision & Roadmap: Intelligent Content Collaboration for Modern Enterprises (Cloud Next ’18)

Drive Vision & Roadmap: Intelligent Content Collaboration for Modern Enterprises (Cloud Next ’18)


[Music] how’s everybody doing good all right the audience is awake that’s a good start I’m Alex we’ll get all our I’m the product management director for Google Drive and I love seeing everyone here because you’re excited about Drive I’m really excited about working on Drive every day what I love about working on Drive is that it’s one of the very few products in the world that I think actually has the potential to change the way that people really work every day there aren’t that many products that have that potential and drive is one of them but getting to that seizing that opportunity has been a very significant project for us you probably know that drives started life many years ago as a consumer product and to change the way that people work we had to first evolve Drive from being a consumer product to being a product that was appropriate for enterprise and if you were in this session last year you heard all about how we evolved drive from being a consumer product to being an enterprise-grade product we actually rebuilt the entire core of drive from just under the user interface layer all the way down to storage we launched team drives we acquired a company called app bridge to take the pain out of filer to drive migrations we launched drive file stream we launched security controls we launched DLP that was last year and that was step one should changing the way that people work step two to changing the way that people work is to harness all of Google’s strengths particularly in the areas of machine learning and artificial intelligence and also in user experience very very simple user experience and apply them to this problem of how do knowledge workers work everyday and how can we make them more productive so that’s what today’s talk is about it’s that innovation step two on top of the enterprise fundamentals step one from last year I think we’re on a great track at the the end of the summer last year Gartner recognized drive as one of the leaders in the space forest or give us that award for the second time to two years in a row at the end of last year really showing that we had established that Enterprise Foundation and sets us up for what I’m going to talk about today okay so jumping in if you’re at this conference you certainly have seen plenty of data points that convince you of the fact that data is exploding some of these are actually getting to the point of being cliched one of my favorites is the data point that there’s more information created in the last two years than in the last 5,000 that’s that’s pretty daunting in the context of drive though what is what is this data it’s not just ones and zeroes it’s not just columns in a spreadsheet what it is is all of the knowledge of your organization it’s all the best ideas of your people it’s every competitive analysis doc brainstorming note product plan a financial plan customer proposal it’s all stored in your content management system or your network file share or if you’re using drive it’s stored in Drive unfortunately in essentially all of those systems today that wealth of knowledge is lying there dormant how often have you had the experience that you start working on a project and you get two months into it and one of your co-workers happens to see what you’re working on and they say oh didn’t anyone tell you you know Mary in this other division two years ago actually like did all that let me you know get you the documents okay I see a bunch of heads nodding you know in the audience that so that information is sitting there dormant it’s like it’s on a USB hard drive in the sky and there’s a huge opportunity and this is what gets me excited about what hand drive every day there’s a huge opportunity to tap the potential that is all that knowledge and help people be more effective in their jobs now there are some companies that are starting to tackle this problem there are others that aren’t and we looked at some really interesting statistics here here’s one statistic this is from Harvard Business Review digital leaders versus digital laggards 3-year gross profit margins for digital leaders versus digital AG there’s obviously a significant difference here so what’s going on is the digital leaders they’re more creative they’re more nimble they’re taking better advantage of their assets there’s less rework happening inside the organization there’s less wasted time in the organization people looking for for content or work that’s already been done and in the digital laggards the opposite is true so in the case of drive we are building many features and I have one example that’s up here on the screen just one example of many that I’m gonna touch on called quick access that are the start of how we are helping companies unlock the value of all this knowledge that’s stored inside their storage systems so this feature quick access you can see this animated gif rolling on it looks very simple it’s just this carousel up at the top of the drive UI you can swipe back and forth to see some files you might want to open but the carousel the simplicity of that UX belies the incredible sophistication that’s under the hood there’s actually a talk later today being given by Michael agro so who’s our engineering tech lead on these machine learning projects where you can hear lots of detail about all the sophistication that’s under the hood here what’s going on and quick access is that we are processing all of the signals from your co-workers who’s sharing what what topics are you interested in what are these documents about what emails are being written about what talk documents what calendar meetings do you have coming up and we’re using that to identify what’s the content that you need right now this is to my understanding the most successful machine learning feature that G suite has ever launched it’s eliminating 50% of the time that users spend looking for their content and we’re saving G suite users 850 work weeks every day I wanted to get an intuitive sense for what that means 850 work weeks that’s 17 years that’s half of someone’s career so every day we are saving G suite users the half of someone’s career of just time spent hunting for files and all that time can now go back to more productive uses so this is an example of how our start to unleash the latent value of all that content that’s stored and drive customers absolutely love this these these features are just getting absolutely rave reviews I won’t read this to you but you can see what Salesforce says about these features many other companies across many industries use drive to tackle these kinds of problems yesterday morning in prabhakara Gavin’s keynote you heard Nielsen get up onstage Nielsen is all in with Drive they’ve deprecated their legacy content management systems they’ve moved that content into drive and they’re starting to reap these benefits so our vision is to do that for every company in the world we want to help everyone realize the full value of the content they create having worked on drive for four years I’m incredibly proud to be able to share that we are well on our way in that mission within the week drive will have 1 billion users that’s 1 billion active users 1 billion monthly active users there are other companies in this space that report registered user counts this is not a registered user this isn’t someone who’s ever used drive at some point in the past these are 1 billion users using our product every day and they’re using it to get the value out of their information so coming back to our vision Google Drive is trying to empower you to realize the full value of the content that you create you certainly have systems that try to accomplish that task today that’s the goal of enterprise content management systems historically and I’ve never heard anyone say they love their enterprise content management system ok I’m seeing laughs from the audience implying many many folks here are in the same boat they have some of the lowest satisfaction scores of any software ever produced 36 percent satisfaction according to Forrester and almost half of ECM systems have adoption problems and these are the systems that you’re counting on to solve this knowledge management problem for your organization this is the system that’s meant to harness all the great thinking of everyone in your organization and provide that content out to everyone whenever they need it third six percent satisfaction forty percent of them have adoption problems to put the thirty-six percent satisfaction in context I was curious about this last night the IRS has a forty nine percent satisfaction okay so we’re not doing as well as the IRS obviously there’s there’s a lot of room for improvement so what are the areas where on ECM could stand to improve number one which is something that I’m sure everyone in this room cares about a vendor first business models I hear stories time and time again of a company going into a renewal negotiation with their ECM vendor and it’s an incredibly confrontational situation you generally feel like you don’t have any leverage your IT portfolio isn’t diversified they hold all the cards it’s a very uncomfortable situation to be in number two as we saw in the last slide ECM systems have major adoption problems and they have these adoption problems because of fundamental user experience challenges if you can get your team to adopt an ECM system the experience of a team using that system is not that it makes them better at their jobs every day that it helps them collaborate and it makes them interoperate fluidly with all their co-workers their experience of using that ECM system is that it locks them down it forces them into a very rigid process it feels very brittle on and it feels more like a system that’s controlling them than a system that’s enabling them and finally if you can solve the adoption problems you know if you can get people using these ECM systems the promised benefits of making the knowledge that’s stored in these systems available to anyone who needs it it depends on really intensive manual labor constantly tagging documents labeling documents creating new structured searches curating sites pages and people typically have more important things to be doing so that content becomes stale the organization becomes stale and the organization fails to reap the benefits that were planned we hear from many customers and prospects that you want something better but it seems very very daunting right you have decades of user training on these systems migrations seems challenging the economics seem hard you know if I have adoption problems with this system am I gonna double down and buy another system that might have its own adoption problems on so that is the main announcement the first announcement that I have today is that with Drive we are setting out to solve these adoption problems and eliminate the change management barriers for you so you can get on to a modern content platform if you look at all of G suite its it can be incredibly transformative for companies that adopt it however adopting G suite typically involves moving off of exchange and onto calendar it involves moving off of Microsoft Office these are applications that people have had on their resumes for sometimes 30 years now and that that change is very hard so what we’re doing with drive is we are releasing a new drive standalone offering this is the first time that any of the G suite products have ever been sold independently of the rest of G suite so you can get a modern content platform without changing email without changing calendar and I’ll go into a little bit of detail on the pricing and business terms that are gonna make this much easier for you adopt to adopt then you would expect so dry drive enterprise we think this is superior to the legacy ECM systems that exist today number one I’m going to talk about this in detail I’m really easy to buy easy to grow pricing and packaging that helps you also get some diversity into your IT portfolio I’m very easy to adopt both because of G Suites ease of user experience but also some focused features that we’ve built to try to solve the adoption problems that we could potentially run into we’ve had that as a goal from the beginning at number three um let’s not have this system feel to your employees like it’s restricting them let’s have it feel to them like it’s enabling them every day and helping them to be more productive and then finally let’s not have the benefits that are promised depend on heavy-duty manual labor let’s use Google machine learning and artificial intelligence to extract the knowledge out of the system and deliver it to people and required what’s not different is that we’re doing this all with enterprise-grade security reliability trust and safety and I’ll highlight some of those features so number one attainable attainable and scalable pricing and packaging really what I mean there is that this is right sized for your organization so drive Enterprise contains these six product icons here it’s Google Drive but it’s also Google Docs sheets and slides the middle icon on the top there is our cloud identity offering think of that as being like Microsoft Active Directory in the cloud that’s bundled in and then the icon at the top right is vault that’s our ediscovery and document retention solution drive Enterprise includes all the capabilities that are relevant to drive from G suite enterprise and the list is much longer than just those six product icons that you saw there I want to make sure we’re real clear on the detail so I’ll run through some of these in detail um so vault key discovery and archiving your legal and compliance teams absolutely need that data loss prevention this is the feature that can prevent documents that contain credit card numbers or social security numbers for example from leaking outside the organization you heard the announcement of data regions so if you need to store your primary data in Europe or you need to store that in the United States you have the ability of a lability of data regions that GA is this week on app bridge data migration we acquired app bridge over a year ago we announced that at this conference last year they’re the leading vendor for on-prem and cloud to cloud data migrations that offering is bundled in with drive Enterprise Identity Management think of this is your directory in the cloud Security Center is a tool for CISOs to help troubleshoot diagnose and remediate any security issues within the organization mobile device management remotely wipe a phone or a laptop that got lost that has Drive data on it team drives and drive file stream those are the two key features in the G suite business SKU and up that allow you to replace your legacy network filer with Drive and then all of the advanced sharing controls and policies that exist in the admin control panel for G suite exist here for Drive so drive enterprises all of the best of drive from the enterprise G suite offering separated out now pricing we have we’re launching an innovative new pricing model here that is almost a first in the industry and it’s certainly a first for G suite it’s based on active users so instead of charging you based on how many employees or seats you have in your organization you only get charged based on how many users use the service within a month and what that means is a user actually logging into one of the user fee logging into one of the user interfaces and doing something that’s not trivial now the reason I call this a low risk bet is that what’s the primary risk to you from a procurement perspective in buying drive the main risk is that you’ll buy it deploy it to your entire organization and for some reason you’re not able to coach your team’s off of you know SharePoint or your network file or and onto drive that’s the biggest risk to you in doing something like this what happens if you buy it for a thousand seats and you only ever get one small team to adopt it that’s a significant risk this takes that risk completely out of the equation you can sign a drive contract you can provision drive for 10,000 employees across your organization and if 50 people in the marketing department pick it up and love it you pay for 50 people um there is the second component on the pricing you see this dollars per gigabyte cost that is not meant to be a profit Center for us it’s just meant to cover our cost of storage the reason there’s a storage cost here is the following um any vendor in this space in the in the cloud storage space who’s offering you unlimited storage is essentially having the median or average company probably most of you in the room unfortunately pay more to cover the extreme potentially abusive storage costs of the 99th percentile user so if you’re a typical company your bill is going to be lower in a scenario where you pay something for the storage instead of subsidizing the of the extreme outlier businesses we’ve done a sensitivity analysis here here are price points for some competitors in this space the right-hand side are the fully featured enterprise competitors with all the add-ons the left-hand side are the more basic offerings for 98% of customers drive Enterprise ends up being the low cost provider and the functionality that’s in Drive enterprise all those advanced controls that I listed out before are equivalent to the functionality that you get in that right-hand column from one of the competitors so in 98% of cases this is the most affordable option so to sum up this section a drive enterprise best of G suite helps transform the culture of your company gets your company access to a modern content management platform with lower change management friction and very reduced rollout costs okay so on the second point ECM systems typically suffer from significant adoption problems we’ve specifically set out to identify what are the adoption problems that drive customers could run into and we’ve targeted those and the primary adoption issue that customers could run into with drive is that it might not work well with their existing software and that existing software are primarily Microsoft products Microsoft Office so even though we are G suite we’re Docs and drive and those teams are very close together we have for years now been focusing on making office work excellently in Drive we announced a year ago a feature called drive file stream that allows you to mount drive as if it were a network filer on your corporate network so on a Friday before a migration to drive all your corporate content was stored at H colon backslash your employees can come in on Monday morning all the contents been migrated to drive over the weekend but it’s still there at H colon backslash H colon backslash is now just the drive instance rather than the network filer so this is a baseline of compatibility across all your native installed applications I have one product recap and a couple of product announcements here that explain how we’ve gone beyond that to help drive work with office 1 we launched earlier this year commenting on office files so you can open up a real Word PowerPoint or excel file and drive in the style of Google Docs you can highlight a specific sentence or a word there you can enter a comment you can add mention one of your co-workers that co-workers gonna get a ping on their mobile device letting them know that you mentioned them in a comment on one of these files they can reply right there on their mobile device that’s pretty amazing it brings some of the Google magic to office files that are stored in Drive what’s really differentiating here is that that same scenario also works with one of your co-workers who’s on the real version of Word PowerPoint or Excel you open up the drive UI you comment on a file your coworker maybe it’s someone in the legal department is in the real version of word on their machine in track changes or word comments they’ll see your comment come in from Drive they can reply right there and you’ll get that back real-time in the drive UI so it brings Google magic even to these Microsoft scenarios so an announcement this has not been discussed externally before we have a new feature rolling out that we call real-time presence for Microsoft Office so if you look there in the lower right hand corner of the screen what you can see is a user experience that lets you know if one of your co-workers is trying to edit an office file at the same time as you so you have two people or three people or five people there in the real version of Word or PowerPoint or Excel on their machines and they’re trying to make changes at the same time and normally those changes would overwrite one another you end up with version conflicts this feature lets you know if one of your co-workers is editing a file at the same time it gives people warnings when it’s not safe to edit a different cheater here is that if one of your co-workers ignores those warnings and there is a conflict created there’s a really great flow in this that brings up the conflicting files side by side so that you can easily compare the dips between the two of them and resolve the conflict so that will be rolling out to GA between now on the end of the year with a trusted tester in between alright on the third area legacy ECM systems tend to feel to employees like they lock them down they restrict them they’re not actually helping them collaborate more fluidly drive in comparison just makes it really easy for a team to be organized the first step here is team drives the team drives we announced at this conference in this session a year ago what they are think of it as your Network filer or your ECM repository in the cloud in Drive it’s a group owned space an employee leaves the company documents don’t disappear the permissions are very simple and easy to understand and it’s outside of any individuals my Drive so the team drive is your network filer or content repository in the cloud that rolled out about a year ago it’s been a tremendous success what we’re announcing today are two key ECM features but built in a way that aligns with G Suites ease of user experience the first is metadata metadata you use when you have a really complex organizational tasks so think of the fact that a legal team that’s doing lots of contracts with customers might have many team drives or networked filers you know where the APAC team keeps their contracts where the Americas team keeps their contracts but then all those contracts need to get labeled which one of them have standard or non-standard indemnities which of them have standard or non-standard pricing terms which of them are final contracts and which are proposals you need metadata to add that kind of structured labeling onto content so here you can see on the the right-hand details pane and drive the metadata user experience what other systems call metadata templates we call categories categories contain key and value pairs that are structured typed data they’re not just strings they’re their dates there are currencies there are numbers and then when you go and you’ll see on the next slide when you go to find content you can use logical operators to look for the content so this enables those legal scenarios for example where you need to have some kind of cross-cutting organization across all of these teams unlike many ECM systems we feel like we’ve done this in a very googly way uh when you get your content labeled it then enables very powerful finding strategies so you can go now into the advanced search and drive you can create a multi-term structured search and you can say find me all the non-standard indemnity contracts that are in progress in the APEC region you’ll get those all returned to you so it makes it really easy for a large-scale team with a massive amount of content to get organized this second table stakes feature from ECM systems is lightweight approval workflows or or document approvals this is another example where teams tend to feel very restricted by the systems that they have to use today and not empowered think about some time when you needed to get an approval for you know sending a sales proposal out to a customer and you you have to likely go into a dedicated system it only works on your desktop it sends a management chain and approval request they can only respond to it on their desktop they’re probably traveling or maybe they’re on vacation they have their mobile device in front of them and you get an email back that says you know I’d love to approve this it’s gonna have to wait until Monday I can’t actually log into the system I don’t have you know my my corporate token for logging in or I don’t have my laptop we built approvals for people the way they would expect with a with a modern google experience so any user can request an approval on any document whether it’s a doc sheet or slide or it’s a PDF and exactly what you would expect to happen happens where the requested approvers they get a mobile notification on their mobile device they get a desktop notification on their desktop device in a google docs style commenting interface they can ask questions they can enter some comments they can wait for a response from the person who’s requesting the approval and then they can eventually push the approve button they can do it regardless whether or not they have their security key whether they’re on the beach they can do it from their mobile device and the goal here is to make these systems not feel like an onerous restriction to the users that have to do them every day but make people actually feel feel empowered by these systems there’s a deep dive on all of those content platform services in this room right after I’m done we’ll go deep on metadata and lightweight document approvals all right so that last point that I mentioned about where legacy ECM systems fall short is that to get the value from them you have to invest and a really onerous amount of manual labor we believe that with the power of Google ml and AI we can eliminate that manual labor requirement and still deliver all the value to users as we set out to tackle this problem there was a really interesting dichotomy that we noticed um fundamentally for humans I think there’s a trade-off between being informed and being focused so I think about a friend of mine who’s a news junkie and he’s one of the most informed people in the world and he’s absolutely unfocused you know he’s like constantly getting barrage by all these notifications he knows everything that’s going on in the world but you know there’s not a 2-minute slot during his day where he’s not getting interrupted so he’s not very focused I have another friend who you know can be you know sitting in his room cranking away look up five hours later and it’s dark and you know very very very focused but maybe not super informed about what’s going on out there in the world um so that that’s a fundamental human tension and if in Drive we are going to be delivering you knowledge that you need to get your job done we have to help you be informed but we also need to help you focus and we can’t do one to the exclusion of the other and we really think that our ml and AI techniques that we’ve launched here addressed that problem and you can see from a couple of these statistics what a significant problem this is like this is actually a macroeconomic problem for the United States and one of the things that gets me excited to to work on drive every day so this roadmap it started with quick access we’ve talked about quick access in detail already the question we then asked ourselves was what the product experience that we would arrive at if we made quick access the homepage of drive and we actually rethought all of drive it around this this quick access metaphor and what we’ve landed on is the new priority page so this is a new tab in the left-hand nav of Drive it helps you stay informed and focus at the same time so I’ll bring it up I’ll let everyone start to grok what’s here and then I’ll dive in so you can see on the left-hand nav of Drive above my drive there’s a section called priority inside of priority there are two sections one takes up about a third of the page the other takes up 2/3 of the page there’s the suggested feet at the top looks a lot like quick access but I’m going to explain some of the differences and then there’s workspaces down below and notice a key a key bit here is the suggested button next to workspaces ok so let me dive in here’s the mobile interface that’s equivalent to what you just saw in the previous screen so this suggested feed the suggested feed is the part of this experience that helps people stay informed what do I need to do next well how does Drive know what you need to do next well we process all of the signals from email your group chats even if those group chats are in slack we’re integrated with slack so we can we can pull that data and from your calendar from the sharing graph that’s inside of Drive who are your frequent collaborators what are the files those frequent collaborators are working on we mine all that data to figure out what’s the next file that you need what’s the next action that you need to take what’s going on within your working group that you need to know about so that that helps keep you informed just like with quick access in testing this feature has been enormous ly successful there’s details in this room I believe two sessions from now that show you the histograms of exactly how we’re saving time for users with these features the other part of this page the bottom part of this page is workspaces so workspaces in contrast to the suggested feed which helps keep you informed workspaces helps you keep focused and our research shows that most people work on 2:00 to 5:00 at any one time and they’re working with on average 20 to 25 files at one time the challenge however is that those files in those projects can be spread across multiple departmental filers or team drives or users my drives and if you’re trying to get in the headspace to work on your you know 2019 budget planning your content is spread everywhere and it’s really hard to focus on what you need so workspaces puts those projects on the home screen of Drive puts the files that are in the working sets for those projects onto the home screen and helps you focus on them you might think that this is manual it’s actually powered by Google machine learning and intelligence under the hood we have a clustering algorithm actually multiple clustering algorithms that are ranked in like a competitive candidate framework that identifies the topics that you’re working on right now the files that are relevant to those topics and when we identify a file that’s relevant to a topic or a topic in whole will suggest it to you so that suggested button you click on that you can actually see the workspaces that are being suggested to you right now that’s mine from all those signals or if you open up a workspace when you go into that workspace maybe you’ve been working on 20:19 budget planning for a long time and you finally have the margin analysis from finance that document will get automatically suggested inside the workspace so you can push a button and curate it so it’s it’s assistive it’s not automated you get suggestions from the machine learning system but you’re fundamentally in control and this helps you focus on what matters so now we’re actually going to do a live demo of this joshua smith on my team is gonna come up and you know hopefully the demo gods are kind greg could we switch the screens please perfect hi my name is Josh Smith I’m a product manager on the drive team super excited to be here today talking about priority we’ve been working on this for a long time and before we dive into the demo I just kind of want to talk about how this is relevant and maybe point at that’s a little more necessary than meets the eye so Alex did a great job in hitting on ECM solutions like SharePoint have long promised this connectivity in your data giving you the power to reach beyond maybe your corporate or what’s at your fingertips to find the content you need it hasn’t always necessarily been the case so the reality is we end up doing a lot of that work ourselves you know I sometimes think about that instance where you have a starter project and you’re two weeks into it and you’ve been researching something your boss asked you to look into and you have a document that he thinks pretty well-informed and you’re about to share it out and you realize that your colleague just down the hall actually did a project on that two months ago and they went a lot deeper and they have a lot more detail but that never came up when you basically didn’t search for it because you didn’t know was there right and there’s a big opportunity to connect people with that content across her organization in the right way and these problems they’re really challenging in the organization you know there’s a there’s statistics out there that show up to half of users time is spent on overhead that is you come into work you have 480 minutes in that day and you didn’t spend anywhere near that on the actual work you intended to do at the same time there’s increased collaboration which is good that means a lot more contents coming across your virtual desktop so 63 percent of your contents which is week after week when you put all that together that means the modern workforce is being asked to do a lot more with a lot less so how do you do that the inspiration behind priority is really to have focus you in on the things you really care about in a given week and it turns out the median user it’s about 1020 files that they need to see each week they need to take action on and as Alex alluded to we start with quick access that was a way to surface what we think you came to drive to open but it also turns out there’s a lot of stuff that just needs your attention so let me give you an example I’m gonna walk through here like an average user I might log into drive today I come to one place simple clean focused we’ve kind of taken back that noise that sometimes exists when you’re looking for 10 files they’re located in a thousand so this first one this first card here at the top it says 2018 next team sync agenda I’ve been trying to get ready for this meeting or this conference and so I’ve been meeting with my team and you can see in there listed here and we actually have a meeting today scheduled today at 2:30 the is actually picking up on that attachment that for that event and bring it to the surface for me because what I like to do before every one of those meetings would go in and look at the agenda see what people have put on there maybe edit it a little bit make sure it’s a quick efficient meeting make better use of my time the second card here might the designer on this project is Shawn whips and he’s left me a note it says let’s see I made those changes to the deck let me know if you need anything else well that’s great to know cuz I’d handed that off to him a day or two ago I don’t know if he actually finished it and a lot of times we actually spent a decent amount of time going maybe I’ll go on chat and go hey Shawn did you do those changes I was looking for and what’s really hard to notice here but I want to emphasize is what you’re not doing when you’re using this right you’re not digging through your files you’re not doing those more exhaustive time-consuming searches it’s all right here in front of you so let me give you another example here’s another comment from my colleague Mike can you review the proposed approach great because I knew we were gonna work on that topic ality model-based didn’t know when he wanted me to actually engage and so as you go across here on suggested this is a great way to stay informed of the things that are important to you sometimes those potentially missed handoffs or just the things that are at the top of your list and I’ll give one or two more examples before going on you know this last one is really great an event like this you get these emails you know hey here’s our brand guidelines and a lot of times that email gets archived because you got other emails coming in this one highlights actually all the other presenters here are looking at that that deck maybe I should go take a look to make sure my slides match the ones we’re talking about today so really powerful hopefully in those examples you can see all the things you might have missed and how just in that alone makes you a little bit more productive and hopefully you can imagine how much time that saves you so the second piece is and Alex alluded to this we actually had to we had to spend a decent amount of time thinking about how do we actually accurately put this into the flow for a user you know one thing that gets kind of lost in this type of development is that we have a great tool and machine learning that’s going to solve a lot of these problems that we’ve had with content repositories and how to pull that the knowledge really to your fingertips it’s actually extremely difficult to do it in a way that’s simple and easy and intuitive without getting in the way of your user because we’re here to help in the way that you work so workspaces down here I’m just gonna run through an example here so this here I have a workspace that’s a marketing work stream this is again a collection for me of files I care about agnostic a location so I can just access them when I need to need to and when I open this up you can see there’s actually a good variety of stuff in here I care about personally so I care about this newsletter we might be sending out I also care about the team site that everybody’s looking at and there’s you know actually people’s time off and the requests they’re taking on the team or making on the team important to me I have another one of those and I want to walk you through a journey of ok now it’s time to create a new workspace so you know there’s a this conference is coming up I go hey you know I’d love to create a workspace called next and I’m gonna obviously put in the stuff I care about relate to this event really interesting what you see here this is machine learning working in the background taking the word next do it running clustering algorithms and trying to understand what files in your corpus you might referring to so that we can go ahead and automate away that overhead avoid you having to pick every file to put it in there and we’ve actually deployed over eight strategies that range over a variety of areas this one this one’s around text but we also start to suggest workspaces based on those those strategies so what I can do here is I can I can take these maybe select these two files maybe I don’t want to add the other two right now and this is going to come up in a workspace and what I might want to do from here is there’s probably a few more files that I particularly want to add and this is what I get at with that balance of assistive approach versus trying to be purely suggestion and putting it in front of you it gives you the right balance of control takes a lot of fine-tuning to get these right in the in the UI so here I say I want to add maybe one more file yeah I wanted to put the rehearsal schedule in here so I’m going to insert that and there it is it’s in the workspace now anytime I come back to this page I have my workspace about next and I can quickly find the files I care about the most and like I said we really want to automate away that overhead so we’ve taken it one step further you know we don’t necessarily need to wait for you to give us a word for the workspace like I just did and next we actually have these 8 strategies that run over all the activity and corpus to suggest workspaces that might be meaningful to you so I hated I hit the suggested button what pops up right here these are six files that we have noticed are all attached to an upcoming meeting right we’ve taken a signal from somebody maybe you may be a colleague you’ve attached them all to a meeting you probably care about these together there’s seven more strategies around topicality whether or not you Co open things at the same time how linked documents are together but we’ve deployed a variety of ways to make it so you can come to this page and eventually all the stuff you need is always there intelligently curated and simply offer to you in a clean interface so very excited because in in total what this does in our opinion is this means this moves people from finding to focus and that time adds up really quickly across your organization when you recover it back so that’s all I have for the demo I’ll turn it back over to Alex can we flip back over to the slides great so stepping back what you saw there is the kind of thing that legacy ECM systems promise to do but require a massive amount of manual labor to do so that priority view there you know it’s like hey everything you need to work on your projects is something that in a legacy system you might expect users to like curate on a sites page but those pages are always stale they’re not up-to-date and all that works on the end-user there what we’re doing is we’re getting you the knowledge out of the system all that latent knowledge that’s in there and serving it right up to you so that you can more effectively get your job done so that covers off on the ways in which we’re really trying to set drive apart from these legacy content platforms and and make it into an intelligent content platform I do want to touch on the ways in which we’re living up to typical standards in the industry because we know that you’re not going to trust us doing these kinds of things for you unless we can meet your you know very stringent requesting reliability standards so point number one is that drive is built on Google cloud so everything that you’ve heard in this conference about reliability uptime security access transparency those apply to drive but I want to talk about some more specific product launches and they’re a couple of announcements in here as well so back in January we announced the security center I’ve already touched on this this is the tool for CISOs that helps them get into a best practice security posture and diagnose any security problems they had if you’re on the drive Enterprise standalone product you get access to the security center later in the year in March we launched information rights management controls 14 drives so that team drives can now store even your most sensitive categories of content like your finance data or your HR data you can put those into a team drive the admin can turn on the rights management controls for that team drive or an end user those controls on themselves they can disable downloading copying printing of any of the content in there they can also disable sharing of any of that content outside of the domain or even more stringently they can disable any sharing of that content outside of that team that that actual working group so that enables team drives to be used for even the most sensitive categories of content later in the year just about two months ago we announced gdpr compliance and if you’ve paid attention to gdpr it’s a heck of a lot more than just these four bullets on this slide it’s quite a complicated area drive I made a major investment in gdpr and we’ve published detailed white papers on how our GDP are compliant at this conference we’ve announced the general availability of data regions so you can store your data in Europe you can store your data in the US or distributed globally if that’s what you’d prefer again all of these features are available if you’re on the drive enterprise product announced yesterday is the investigation tool inside of the Security Center so this is the final step of identifying that there is a security breach and taking the specific actions to remediate it you get that if you’re on the drive Enterprise product and finally an announcement we have a a new an entirely new way to do secure sharing outside of Drive think of it as the way that your bank authenticates you when you try to log in to online banking now you get a pin code sent to verify your identity so the situation in Drive today and in almost all products in this category is that there are two ways to share the most secure way to share is that you can share to a named person who’s created an account in the system and in that case in our case it would be creating a Google account or if someone hasn’t created a Google account you can turn on link sharing so that someone who has access to the obfuscated link externally will be able to access the content and those are two ends of the spectrum in terms of security and ease of use and customers have been act asking us for something in the middle for example if your large aerospace and defense contractor it’s probably the case that many of your vendors suppliers customers partners won’t have Google accounts yet you need to be able to share it with them in a highly secure way so announcing today rolling out between now in the end of the years this pin code sharing feature you can share to someone maybe they have an at yahoo.com email address or they have an you know at national security contractor comm email address when that user tries to click on the link then come into drive to access the content they’re gonna see a user interface that looks like this that says send me a verification code a pin code gets sent to them its one-time use only they need to come back into this user interface and enter the pin code if that invitation then gets forwarded to anyone else in the organization they’re not going to be able to access the content it’s just that browser on that computer that’s been authenticated for access to drive but all of the other normal audit and control capabilities that go along with named sharing they all work here so an administrator can go into the audit dashboards and they can see you know who’s accessing this content whose it shared with all the contributions are all fully logged and attributed so that’s that’s pin code sharing so we’ve taken you through these four areas plus security how we have been tackling the problems of legacy ECM systems it’s likely the case that no one in your organization is really happy with the ECM system that you have deployed and we think deploying Drive is really gonna fundamentally solve those those problems so we now think of drive not as being a file storage system or an enterprise file sync and share system anymore I think of Drive as being an intelligent content platform and what an intelligent content platform has to do is take all that data that’s stored in Drive it’s all of the knowledge that everyone in your organization has produced extract it make it useful and enable it it unable people to get their jobs done effectively we’re we’re trying to make this more feasible for you you know we know that change management is a problem so put splitting Drive Enterprise apart from the rest of G suite letting you keep your same calendar your say me email same office productivity software but accessing drive for the content platform capabilities we think could really help your entire enterprise be more effective so there’s a link here that you can follow if you want to learn more about the drive Enterprise product we can get you connected with sales also there are four more sessions later today on these topics there’s a dedicated session on our content platform features that’s in this room coming up next there’s a session on the new priority product where Josh in his UX counterpart are gonna go into quite a bit more detail those are both in this room there’s also an engineering deep dive from Mike color gross so who’s our technical lead on priority and quick access that explains how these in these capabilities are actually implemented under the hood I believe that’s in Moscone South this afternoon and then there’s a feature there’s a presentation upstairs I believe at 4:30 that goes into detail on all the office interoperability features like dry file stream presence Plus also interoperability features in Google Calendar and Google Docs as well alright everyone thanks so much appreciate it [Applause] [Music]

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