2019 CMS Public Service Recognition Week (PSRW) Regional Spotlight

2019 CMS Public Service Recognition Week (PSRW) Regional Spotlight


Hi, I’m Captain Greg Dill. I’m the acting
Consortium Administrator for the Consortium of Financial Management and
Fee-for-Service Operations and the Regional Administrator for CMS San
Francisco. I considered it a true honor and privilege to be a public servant in a
regional office because we serve as the eyes and ears of CMS, working at the
grassroots level. CMS’s 10 regional offices span our nation, from Boston to
Honolulu, across seven different time zones and represent an integral
component of our success in achieving our mission. Our field offices oversee various CMS business lines and ensure accountability for critical
functions such as implementing policy, monitoring compliance, partnering with
States, representing CMS to stakeholders and consumers, providing quality customer
service, conducting outreach education, and protecting taxpayer funded resources. Let’s take a moment to check in with a few of our Regional Office employees and
find out what public service means to them. I chose to work at CMS because I’m a
firm believer that national health policies should and must be interpreted to
serve for the betterment of all Americans. To that end, I get great satisfaction in being in a
role where I can make a difference in someone’s life, even if it’s a small
change. Because of that, my favorite role at CMS was when I was engaged
directly with our beneficiaries. I always felt great when I was able to
positively resolve an issue for our beneficiaries or stakeholder. Public service to
me means embracing our moral obligation to serve those who are most vulnerable
in our society, such as low-income adults, children, veterans, our senior citizens,
and disabled individuals. Public service is about helping the less fortunate to
thrive by enhancing their quality of life. In order to be great we must first
learn to serve, and Dr. King said everyone can be great because anyone can
serve. For me, being a public servant means that I have the unique ability to
be a part of something greater than myself. It means that I get to impact hundreds of thousands and millions of
American people’s lives every day. In many cases, in the agencies in which I’ve served, we have improved the quality of life for
Americans and in some cases we saved lives. So it is indeed my honor and
privilege to be a public servant, and I don’t take it lightly.
Thank you. In my position, CMS regional staff get the privilege to experience
the benefits of our programs firsthand with the public, and feel the impact of
what it means to be a public servant. Over the years at Medicare and other
phone banks we’ve held, we’ve heard consumers cry just trying to understand
their health insurance, or trying to obtain health insurance. We’ve seen tears
of joy at Medicare open enrollment events with seniors who are
switching their Medicare Part D prescription drug plan to a plan that
better meets their needs and that is going to save them thousands of dollars
the next year. And I’ve gotten thank-you letters from the media – reporters who
I’ve helped them simply finish a story in a timely manner. So, for all of these
and many more experiences I’ve had, they’ve all kept me at CMS for the past
24 years because, on a regular basis, I get to be a part of the solution and see
its positive effects on other people’s lives. What does federal service mean to me?
It means serving the American people who have invested their time and their trust
in the government of our country. It means helping individuals, even if it’s
one person at a time, to gain access to the benefits provided by our country.
Federal service allows me to be a voice to those who may be lost in the vastness
of our system, and honestly I couldn’t be more proud or more honored to be that
person and that helping hand for the American people. Not only do I have a passion for serving,
but I get to do it right here, in the greatest city in the world – New York.
In honor of Public Service Recognition Week, I just want to take a moment and
say to all the public servants out there that our work does not go unnoticed, and
that without people like us, dedicated to serving others, the world would not be
the same. So let’s keep doing what we’re doing. Serving the American public as One
CMS is a huge responsibility, and it requires a great deal of collaboration
and coordination with CMS Baltimore. I’m proud to be a public servant and a
member of the CMS family. Thank you for your outstanding efforts in public
service and your positive contributions to our programs.

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